Beauty Through the Lens L.L.C. — camera crest with Celtic knot border
Beauty Through The Lens · L.L.C.
Memories Through Photography
Creating Lasting Memories Through Beautiful Photography.
Admin · Professional Business Library · Master Edition v1.0
Equal Opportunity Employer · DEI Compliant · An inclusive workplace for every artist, employee & client
Admin · Beauty Through the Lens L.L.C. · State of New Jersey

Professional Business Library

Creating Lasting Memories Through Beautiful Photography

Searchable digital reference for all 15 volumes of controlled documents. Filter by volume, document number, type, or keyword.

01
Professionalism
02
Creativity
03
Compassion
04
Storytelling
22 Volumes322 Controlled DocumentsMaster Edition v1.0 — Revised
322 of 322 documents
BTL-PBL-01

Volume 1Executive Management & Governance

Ownership, governance, mission, and executive authority.

8 docs

BTL-PBL-01.001
Policy
Company Charter & Mission Statement
Founding charter, mission, vision, and core values of Beauty Through the Lens L.L.C.

BTL-PBL-01.002
Policy
Ownership & Membership Interests
Membership interests, capital contributions, and ownership records.

BTL-PBL-01.003
Standard
Executive Authority Matrix
Approval authorities and delegation limits for executive decisions.

BTL-PBL-01.004
Policy
Board / Advisory Governance Policy
Structure, cadence, and responsibilities of advisory governance.

BTL-PBL-01.005
Policy
Code of Conduct & Ethics
Ethical standards of conduct for owners, employees, and contractors.

BTL-PBL-01.006
Policy
Conflict of Interest Policy
Identification, disclosure, and management of conflicts of interest.

BTL-PBL-01.007
Policy
Whistleblower & Anti-Retaliation Policy
Confidential reporting of misconduct and anti-retaliation protections.

BTL-PBL-01.008
Policy
Equal Opportunity Employer & DEI Compliance Statement
Beauty Through the Lens L.L.C. is an Equal Opportunity Employer (EOE) and is fully DEI compliant. The company prohibits discrimination and harassment on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital or civil-union status, familial status, veteran/military status, citizenship, or any other protected characteristic under federal (Title VII of the Civil Rights Act of 1964, ADA, ADEA, GINA, EPA, PWFA, IRCA, USERRA) or state law (NJ LAD, PA Human Relations Act, NY Human Rights Law, CT FEPA). Diversity, Equity, Inclusion & Belonging (DEIB) principles apply to recruitment, hiring, compensation, promotion, training, discipline, procurement, vendor selection, marketing, and client engagement.

BTL-PBL-02

Volume 2Corporate Administration

Corporate records, meetings, resolutions, and entity compliance.

5 docs

BTL-PBL-02.001
Policy
Corporate Records Management Policy
Maintenance, retention, and destruction of official corporate records.

BTL-PBL-02.002
SOP
Meeting Minutes & Resolutions SOP
Preparation, approval, and filing of meeting minutes and resolutions.

BTL-PBL-02.003
Standard
Registered Agent & Entity Filings
Annual reports, registered agent, and state entity compliance.

BTL-PBL-02.004
Register
DBA & Trade Name Register
Registered fictitious names and jurisdictions of use.

BTL-PBL-02.005
Register
License & Permit Register
Business licenses, permits, and renewal cadence.

BTL-PBL-03

Volume 3Finance, Accounting & Tax

Financial controls, bookkeeping, tax, and reporting.

8 docs

BTL-PBL-03.001
Standard
Chart of Accounts
Approved chart of accounts and account usage rules.

BTL-PBL-03.002
SOP
Accounts Receivable SOP
Invoicing, payment terms, collections, and aging.

BTL-PBL-03.003
SOP
Accounts Payable SOP
Vendor onboarding, bill approval, and payment scheduling.

BTL-PBL-03.004
Policy
Expense Reimbursement Policy
Reimbursable categories, receipts, and approval workflow.

BTL-PBL-03.005
Policy
Sales Tax & Use Tax Policy
Sales/use tax collection, exemption, and remittance.

BTL-PBL-03.006
SOP
Income Tax Compliance SOP
Federal and state income tax preparation and filing calendar.

BTL-PBL-03.007
Form
Monthly Close Checklist
Standard month-end close procedures and reconciliations.

BTL-PBL-03.008
Standard
Financial Reporting Standard
Standard P&L, balance sheet, and KPI reporting cadence.

BTL-PBL-04

Volume 4Legal, Risk & Compliance

Contracts, model releases, IP, insurance, and regulatory compliance.

9 docs

BTL-PBL-04.001
Form
Master Services Agreement Template
Standard MSA used for commercial client engagements.

BTL-PBL-04.002
Form
Photography Services Agreement
Session-based photography agreement with deliverables.

BTL-PBL-04.003
Form
Model Release Form
Adult model release for use of likeness and imagery.

BTL-PBL-04.004
Form
Minor Model Release Form
Guardian-signed release for photography of minors.

BTL-PBL-04.005
Form
Location & Property Release
Property owner authorization for on-location photography.

BTL-PBL-04.006
Form
Independent Contractor Agreement
Standard 1099 contractor agreement with IP assignment.

BTL-PBL-04.007
Policy
Copyright & IP Ownership Policy
Ownership, licensing, and enforcement of image copyrights.

BTL-PBL-04.008
Register
Insurance & Risk Register
Policies in force, coverage limits, and certificate tracking.

BTL-PBL-04.009
Policy
Data Privacy & GDPR Policy
Handling of client and subject personal data.

BTL-PBL-05

Volume 5Human Resources & Talent

Hiring, onboarding, performance, and workplace policy.

37 docs

BTL-PBL-05.001
Manual
Comprehensive Employee Handbook
Full 222-page controlled Employee Handbook (Version 1.0) — welcome letter, company mission/vision/values, employment policies (classification, I-9, at-will, EEO), workplace conduct (respectful workplace, anti-harassment, confidentiality, social media), compensation, benefits, time-off and leave (FMLA, NJFLA, NJ SAFE Act), photography operations conduct, technology & information security, discipline & separation, federal (FLSA, Title VII, ADA, ADEA, FMLA, FCRA, IRCA) and New Jersey employment-law compliance, professional/creative ethics, forms, appendices, and acknowledgment. View or download the full PDF from the library.

BTL-PBL-05.002
SOP
Recruiting & Hiring SOP
Job posting, interview loop, and offer process.

BTL-PBL-05.003
Form
Onboarding Checklist
New-hire onboarding tasks across HR, IT, and department.

BTL-PBL-05.004
SOP
Offboarding & Exit SOP
Voluntary and involuntary separation procedures.

BTL-PBL-05.005
Standard
Performance Review Standard
Cadence and rubric for performance evaluations.

BTL-PBL-05.006
Policy
Compensation & Payroll Policy
Pay bands, payroll cycles, and overtime treatment.

BTL-PBL-05.007
Policy
Anti-Harassment & EEO Policy
Prohibition of harassment and equal employment commitments.

BTL-PBL-05.008
Policy
Time Off & Leave Policy
Vacation, sick leave, and statutory leave programs.

BTL-PBL-05.009
Emergency
SOP
Workplace Injury & Illness Emergency Response SOP
Immediate response, escalation, OSHA recordkeeping, and post-incident review for workplace injuries and illnesses.

BTL-PBL-05.010
Form
Employment Application
Standardized job application capturing legally permitted information — identity, work history, education, references, EEO voluntary disclosure, and pre-employment authorizations. Complies with FCRA, ADA, Title VII, GINA, and state ban-the-box laws (NJ/PA/NY/CT).

BTL-PBL-05.011
Form
Federal Form W-4 — Employee's Withholding Certificate
IRS Form W-4 collection wrapper for new hires and mid-year changes. Captures filing status, multiple-jobs adjustment, dependents, deductions, and additional withholding under IRC § 3402.

BTL-PBL-05.012
Form
State Withholding Certificate (NJ-W4 / PA / IT-2104 / CT-W4)
State income-tax withholding elections for New Jersey (NJ-W4), Pennsylvania (Residency Certification REV-419 / local EIT), New York (IT-2104), and Connecticut (CT-W4).

BTL-PBL-05.013
Form
Form I-9 — Employment Eligibility Verification
USCIS Form I-9 collection wrapper — Section 1 (employee) at hire, Section 2 (employer) within 3 business days. Retention: 3 years after hire or 1 year after termination, whichever is later. IRCA / 8 U.S.C. § 1324a.

BTL-PBL-05.014
Form
Direct Deposit Authorization
Employee authorization for electronic ACH direct deposit of wages under EFTA / Reg E. Captures routing/account, split allocations, void-check attachment, and revocation rights. Complies with NJ/PA/NY/CT wage-payment laws.

BTL-PBL-05.015
Form
Medical & Group Benefits Enrollment
Enrollment/waiver form for group medical, dental, vision, life, disability, HSA/FSA, and retirement (401(k)/SIMPLE IRA). Includes ACA offer of coverage, HIPAA special enrollment, Section 125 pre-tax election, and beneficiary designations. ERISA / ACA / HIPAA / IRC § 125 compliant.

BTL-PBL-05.016
Form
Background Check Disclosure & Authorization (FCRA)
Stand-alone FCRA disclosure and written authorization for pre-employment and periodic background checks (criminal, MVR, credit where permitted, education, employment). Includes state addenda for NJ, NY, PA, and CT and Summary of Rights.

BTL-PBL-05.017
Form
Employee Emergency Contact & Beneficiary Form
Emergency contact roster and beneficiary designations for life insurance, retirement, and final wages.

BTL-PBL-05.018
Form
Employee Handbook Acknowledgment & At-Will Notice
Signed acknowledgment of receipt of the Employee Handbook, at-will employment notice (where applicable), and confirmation of anti-harassment, wage, and safety policy review.

BTL-PBL-05.019
Form
Confidentiality, IP Assignment & Non-Solicitation Agreement
Employee confidentiality, invention assignment (17 U.S.C. § 201 work-made-for-hire + written assignment), and post-employment non-solicitation. Excludes protected concerted activity under NLRA § 7.

BTL-PBL-05.020
Policy
Employee Benefits Policy
Group medical, dental, vision, life, disability, retirement, HSA/FSA, paid leave, and COBRA/state continuation coverage. ACA employer-shared-responsibility, ERISA plan-document, and HIPAA privacy standards.

BTL-PBL-05.021
Policy
Background Check & Ban-the-Box Policy
Pre-adverse and adverse action procedure under FCRA § 1681b(b)(3), individualized assessment under EEOC guidance, and state-specific timing rules (NJ Opportunity to Compete Act, NYC/NY Fair Chance Act, PA 18 Pa. C.S. § 9125, CT Fair Chance Employment).

BTL-PBL-05.022
Policy
Payroll Tax, Withholding & New-Hire Reporting Policy
Federal income tax (IRC § 3402), FICA (Social Security & Medicare), FUTA, state income-tax withholding, SUTA/UI, state disability (NJ TDB, NY DBL/PFL, CT Paid FMLA), workers' comp premium, and 20-day new-hire reporting under 42 U.S.C. § 653a.

BTL-PBL-05.023
Form
Reference Check Consent & Log
Applicant consent to contact professional references and structured reference-check log.

BTL-PBL-05.024
Form
Drug & Alcohol Testing Consent (where permitted)
Consent form for permitted pre-employment or post-incident testing, with state-law limits (NJ CREAMMA cannabis protections, NY Lab. Law § 201-d, CT Gen. Stat. § 31-51x, PA Act 96).

BTL-PBL-05.025
Policy
Diversity, Equity, Inclusion & Belonging (DEIB) Program
Company-wide DEIB program formalizing Beauty Through the Lens L.L.C.'s status as an Equal Opportunity Employer. Governs inclusive recruiting and sourcing, structured interviews, pay-equity audits, accommodation of disability and religious practice (ADA/Title VII), lactation and pregnancy accommodations (PWFA / PUMP Act), gender-identity affirming policies, supplier diversity, inclusive marketing/imagery review, bias-interrupter training, ERG support, complaint intake, and annual DEIB metrics reporting. Aligned with EEOC guidance and NJ LAD, PA PHRA, NY HRL, and CT FEPA.

BTL-PBL-05.026
Form
EEO / DEI Self-Identification (Voluntary)
Voluntary EEO-1/DEI demographic self-identification form (gender, race/ethnicity, veteran status, disability status per OFCCP §60-741.42). Segregated from hiring files per 29 C.F.R. § 1602 and used only for aggregate compliance reporting.

BTL-PBL-05.027
Form
EOE / DEI Acknowledgement of Receipt
Digital acknowledgement recording that the employee received, read, and understands the Equal Opportunity Employer & DEI Compliance Statement (BTL-PBL-01.008), the DEIB Program (BTL-PBL-05.025), and the Anti-Harassment & EEO Policy (BTL-PBL-05.007). Submissions are stored in the controlled acknowledgements register for HR review and audit.

BTL-PBL-05.028
Manual
Employee Handbook — Revision 2.0
Controlled PDF of the Employee Handbook, Revision 2.0. Opens in the in-app viewer with print and download.

BTL-PBL-05.029
Standard
Brand Book
Official Beauty Through the Lens L.L.C. Brand Book — logo usage, color palette, typography, and application standards. Opens in the in-app viewer.

BTL-PBL-05.030
Manual
Master Print Packet
Complete Master Print Packet as issued to clients and staff. Opens in the in-app viewer with print and download.

BTL-PBL-05.031
Standard
Master Print Packet — Cover Page
Branded cover artwork for the Master Print Packet, listing photography service categories. Opens as a full-size image.

BTL-PBL-05.032
Plan
Business Plan
Company business plan. Viewable as PDF in-app with the original Word (.docx) source available for download.

BTL-PBL-05.033
Standard
Session Contract
Executed-format client Session Contract. Viewable as PDF in-app with the original Word (.docx) source available for download.

BTL-PBL-05.034
Standard
Price List
Current published session and print price list. Viewable as PDF in-app with the original Word (.docx) source available for download.

BTL-PBL-05.035
Standard
QR Code — Website
Branded QR code linking to beautythroughthelens.org. Opens as a full-size image for print use.

BTL-PBL-05.036
Standard
QR Code — Booking
Branded QR code linking to the online booking page. Opens as a full-size image for print use.

BTL-PBL-05.037
Standard
QR Code — Contact
Branded QR code linking to the contact page. Opens as a full-size image for print use.

BTL-PBL-06

Volume 6Photography Operations

Studio operations, shoot workflows, and creative production standards.

11 docs

BTL-PBL-06.001
Manual
Studio Operations Manual
Day-to-day operational standards for the photography studio.

BTL-PBL-06.002
SOP
Pre-Production Workflow SOP
Consult, mood board, shot list, and call sheet workflow.

BTL-PBL-06.003
SOP
Shoot Day Execution SOP
On-set standards for shoot day execution and safety.

BTL-PBL-06.004
SOP
Post-Production & Retouching SOP
Culling, color, retouching, and delivery quality standards.

BTL-PBL-06.005
Standard
Wardrobe, Hair & Makeup Standard
Client self-styling standards; BTL does not provide or contract hair, makeup, or wardrobe stylists.

BTL-PBL-06.006
SOP
Boudoir Session Protocol
Consent, comfort, and privacy protocol for boudoir sessions.

BTL-PBL-06.007
SOP
Wedding & Event Coverage SOP
Timeline, coverage, and second-shooter coordination.

BTL-PBL-06.008
Manual
Headshot & Personal Branding Manual
Standards for corporate headshots and personal brand shoots.

BTL-PBL-06.009
SOP
Commercial & Product Photography SOP
Commercial shoot pipeline, usage rights, and delivery.

BTL-PBL-06.010
Plan
On-Location Shoot Safety Plan
Safety planning for on-location and outdoor shoots.

BTL-PBL-06.011
Emergency
SOP
On-Location Emergency Response SOP
Emergency response for on-location shoots — severe weather, medical events, hostile parties, and evacuation.

BTL-PBL-07

Volume 7Client Experience & Service

Client journey, communication, and service delivery standards.

8 docs

BTL-PBL-07.001
Standard
Client Journey Standard
End-to-end client journey from inquiry to gallery delivery.

BTL-PBL-07.002
SOP
Inquiry Response SOP
Response times and templates for new inquiries.

BTL-PBL-07.003
SOP
Consultation & Discovery SOP
Discovery call structure and note capture.

BTL-PBL-07.004
Policy
Client Communication Policy
Tone, channels, and response-time expectations.

BTL-PBL-07.005
SOP
Gallery Delivery SOP
Online gallery preparation, delivery, and access controls.

BTL-PBL-07.006
SOP
Complaint & Escalation SOP
Handling client complaints and service recovery.

BTL-PBL-07.007
Form
Client Satisfaction Survey
Post-engagement satisfaction survey and NPS.

BTL-PBL-07.008
Emergency
SOP
Client Medical & Safety Emergency SOP
Immediate care, 911 escalation, guardian/next-of-kin notification, and documentation for client medical or safety emergencies.

BTL-PBL-08

Volume 8Marketing & Brand

Brand system, campaigns, content, and public-facing communications.

7 docs

BTL-PBL-08.001
Manual
Brand Guidelines
Logo, color, typography, imagery, and voice guidelines.

BTL-PBL-08.002
Plan
Content Marketing Plan
Editorial calendar and content pillars.

BTL-PBL-08.003
Policy
Social Media Policy
Approved channels, posting cadence, and moderation rules.

BTL-PBL-08.004
Standard
Website & SEO Standard
Website governance, SEO standards, and analytics.

BTL-PBL-08.005
SOP
Email Marketing SOP
List management, segmentation, and campaign workflow.

BTL-PBL-08.006
Policy
Public Relations & Press Policy
Media inquiries, spokesperson approvals, and press kits.

BTL-PBL-08.007
SOP
Photography Portfolio Curation SOP
Selection and refresh cadence for portfolio work.

BTL-PBL-09

Volume 9Sales & Business Development

Pipeline, proposals, pricing, and partnership development.

7 docs

BTL-PBL-09.001
Standard
Sales Pipeline Standard
Sales stages, exit criteria, and CRM hygiene.

BTL-PBL-09.002
SOP
Proposal & Quote SOP
Proposal assembly, pricing, and approval routing.

BTL-PBL-09.003
Standard
Pricing & Packages Standard
Session pricing, packages, and discount rules.

BTL-PBL-09.004
SOP
Contract Execution SOP
eSignature workflow and countersignature filing.

BTL-PBL-09.005
Policy
Partnership & Referral Policy
Referral partnerships and commission structures.

BTL-PBL-09.006
Standard
Sales Forecasting Standard
Monthly and quarterly forecasting methodology.

BTL-PBL-09.007
Form
Session Purchase Invoice
Controlled invoice issued for a client session purchase — captures bill-to details, session/package line items, quantities, unit price, discounts, sales tax, retainer/deposit applied, balance due, payment terms, and accepted payment methods. Doubles as a printable/downloadable receipt once paid.

BTL-PBL-10

Volume 10Technology & Systems

IT stack, software administration, and cybersecurity.

7 docs

BTL-PBL-10.001
Register
IT Systems Inventory
SaaS and hardware inventory with owners.

BTL-PBL-10.002
Policy
Cybersecurity Policy
Baseline security controls, MFA, and password rules.

BTL-PBL-10.003
SOP
Data Backup & Recovery SOP
Backup schedules, retention, and disaster recovery.

BTL-PBL-10.004
SOP
Software Access Control SOP
User provisioning, roles, and de-provisioning.

BTL-PBL-10.005
Plan
Incident Response Plan
Detection, containment, and notification for IT incidents.

BTL-PBL-10.006
Policy
Acceptable Use Policy
Acceptable use of company systems and networks.

BTL-PBL-10.007
Emergency
SOP
Cybersecurity Incident Emergency Response SOP
Emergency response for cyber incidents — isolation, forensics, legal notification (state breach laws), and post-incident review.

BTL-PBL-11

Volume 11Equipment & Studio Facilities

Camera gear, lighting, studio maintenance, and facility safety.

7 docs

BTL-PBL-11.001
Register
Camera & Lens Inventory
Inventory of cameras, lenses, and serial numbers.

BTL-PBL-11.002
Register
Lighting & Grip Inventory
Strobes, modifiers, stands, and grip inventory.

BTL-PBL-11.003
SOP
Equipment Maintenance SOP
Cleaning, sensor service, and maintenance schedule.

BTL-PBL-11.004
Form
Equipment Check-Out Form
Sign-out log for shared equipment.

BTL-PBL-11.005
Plan
Studio Facilities Safety Plan
Facility safety, fire, and emergency procedures.

BTL-PBL-11.006
Register
Vendor & Rental Register
Approved rental houses and vendor contacts.

BTL-PBL-11.007
Emergency
SOP
Studio Fire & Facility Emergency Response SOP
Fire, power loss, water leak, gas, and intruder response for the studio — evacuation, muster, and 911 coordination.

BTL-PBL-12

Volume 12Standard Operating Procedures (SOPs)

Cross-functional operating procedures used across the business.

8 docs

BTL-PBL-12.001
SOP
New Client Intake SOP
End-to-end new client intake and system setup.

BTL-PBL-12.002
SOP
Session Booking SOP
Session booking, deposit, and calendar workflow.

BTL-PBL-12.003
SOP
Invoicing & Payment SOP
Standard invoicing and payment collection workflow.

BTL-PBL-12.004
SOP
Image Backup SOP
3-2-1 image backup workflow with verification.

BTL-PBL-12.005
SOP
File Naming & Folder Structure SOP
Standard file naming and job folder structure.

BTL-PBL-12.006
SOP
Client Gallery Access Revocation SOP
Revocation of expired or breached gallery access.

BTL-PBL-12.007
SOP
Vendor Onboarding SOP
New vendor onboarding including W-9 and COI collection.

BTL-PBL-12.008
Emergency
SOP
Master Emergency Response SOP
Cross-functional master emergency SOP — command roles, escalation ladder, communication tree, and post-incident review governance.

BTL-PBL-13

Volume 13Forms, Templates & Checklists

Controlled forms, templates, and operational checklists.

11 docs

BTL-PBL-13.001
Form
Client Intake Form
Standard client intake questionnaire.

BTL-PBL-13.002
Form
Session Prep Checklist
Client pre-session preparation checklist.

BTL-PBL-13.003
Form
Shot List Template
Reusable shot list template by session type.

BTL-PBL-13.004
Form
Call Sheet Template
Production call sheet template.

BTL-PBL-13.005
Form
Equipment Pull Sheet
Gear pull sheet for shoots.

BTL-PBL-13.006
Form
Post-Production Handoff Form
Handoff from production to post-production.

BTL-PBL-13.007
Form
Delivery Confirmation Form
Client sign-off on final delivery.

BTL-PBL-13.008
Emergency
Form
Incident Report Form
Standard incident report capturing who/what/when/where, injuries, witnesses, and immediate actions.

BTL-PBL-13.009
Emergency
Form
Post-Incident Review Form
Structured post-incident review — timeline, root cause (5 Whys), corrective actions, and owner sign-off.

BTL-PBL-13.010
Emergency
Form
Emergency Contact & Escalation Roster
Master roster of emergency contacts, escalation chain, and on-call rotation.

BTL-PBL-13.011
Form
Client Style & Prep Questionnaire — Hair, Makeup & Wardrobe
Interactive client-facing questionnaire capturing the client's own hair styling, makeup, and wardrobe plans ahead of a session — including inspiration, allergies, colors to avoid, and what to bring on shoot day. BTL does not provide or contract stylists.

BTL-PBL-14

Volume 14Strategic Planning & Growth

Vision, strategic plans, KPIs, and long-range initiatives.

5 docs

BTL-PBL-14.001
Plan
Three-Year Strategic Plan
Rolling three-year strategic plan and initiatives.

BTL-PBL-14.002
Plan
Annual Operating Plan
Annual operating plan, budget, and targets.

BTL-PBL-14.003
Standard
KPI & Scorecard Standard
Company-wide KPIs and reporting scorecard.

BTL-PBL-14.004
Guide
SWOT & Market Analysis
Periodic SWOT and market landscape analysis.

BTL-PBL-14.005
Guide
Growth & Expansion Playbook
Playbook for new markets and service lines.

BTL-PBL-15

Volume 15Master Index & Document Control

Master document index, revision control, and governance of the library.

5 docs

BTL-PBL-15.001
Register
Master Document Index
Master index of every controlled document in the library.

BTL-PBL-15.002
Policy
Document Control Policy
Numbering, revision, and approval control for documents.

BTL-PBL-15.003
Register
Revision History Log
Consolidated revision history across all volumes.

BTL-PBL-15.004
Register
Approval & Signature Register
Signatures of authority for approved documents.

BTL-PBL-15.005
Standard
Retention & Archival Schedule
Retention periods and archival procedures by document type.

BTL-PBL-16

Volume 16Beauty Through the Lens Media Group

Recurring-revenue media holding company — business model, operations, legal templates, and compliance.

33 docs

BTL-PBL-16.001
Plan
Media Group Business Model & Revenue Streams
Recurring-revenue media holding company model: AI headshot studio, commercial content subscriptions, licensing library, corporate memberships, digital products, print-on-demand, and business licensing, with monthly revenue and expense modeling.

BTL-PBL-16.002
Policy
Media Group Operating Agreement
Member-managed LLC governance: ownership, distributions, management authority, transfer restrictions, and dissolution.

BTL-PBL-16.003
Form
Corporate Resolution
Written consent authorizing a corporate act — banking, contracts, insurance, hiring, or borrowing.

BTL-PBL-16.004
Manual
Media Group Employee Handbook
At-will employment, conduct, scheduling, equipment, client confidentiality, and New Jersey leave notices.

BTL-PBL-16.005
Form
Independent Contractor Agreement
Second shooters, editors, and stylists — scope, ABC-test independence, work-for-hire IP assignment, and 1099 reporting.

BTL-PBL-16.006
Form
Employment Agreement
Offer terms for Studio Manager, Sales Representative, Photographer, Editor, and Customer Service roles.

BTL-PBL-16.007
Form
Non-Disclosure Agreement (NDA)
Mutual confidentiality for staff, contractors, vendors, and prospective corporate clients.

BTL-PBL-16.008
Form
Non-Compete / Non-Solicitation Agreement
Narrow, time-limited restrictions used only where enforceable under applicable state law.

BTL-PBL-16.009
Form
Client Service Agreement
Master terms for sessions, memberships, content subscriptions, and AI headshot packages.

BTL-PBL-16.010
Form
Commercial Photography Contract
Shoot-specific terms for commercial and corporate productions, including usage rights and crew provisions.

BTL-PBL-16.011
Form
Photography Licensing Agreement
Stock and library licensing: scope, media, term, territory, exclusivity, and restrictions.

BTL-PBL-16.012
Form
Model Release
Adult release granting commercial use of likeness, with optional editorial-only limitation.

BTL-PBL-16.013
Form
Minor Model Release
Parent or guardian consent for photographing subjects under 18, with heightened safeguards.

BTL-PBL-16.014
Form
Property Release
Owner permission to photograph and license images of a building, interior, or object.

BTL-PBL-16.015
Form
Copyright Assignment
Full transfer of copyright in identified images to a client, used only for buyout engagements.

BTL-PBL-16.016
Form
Copyright License Agreement
General-purpose license for digital products, presets, education, and template downloads.

BTL-PBL-16.017
Policy
Website Terms of Service
Public terms covering accounts, orders, licensing, prohibited use, and dispute resolution.

BTL-PBL-16.018
Policy
Privacy Policy
What personal data is collected, why, who processes it, retention periods, and how to make requests.

BTL-PBL-16.019
Policy
Cookie Policy
Categories of cookies used, purpose, duration, and how visitors control them.

BTL-PBL-16.020
Policy
Refund Policy
Refund and cancellation rules by product line: sessions, memberships, prints, digital products, and licensing.

BTL-PBL-16.021
Form
Invoice Template
Standard itemized invoice layout matching studio letterhead and payment options.

BTL-PBL-16.022
Form
Estimate Template
Pre-engagement quote with assumptions, validity window, and acceptance signature.

BTL-PBL-16.023
Form
Purchase Order
Company-issued PO for equipment, print fulfillment, software, and contracted services.

BTL-PBL-16.024
Form
Vendor Agreement
Master terms for print labs, software providers, and recurring suppliers.

BTL-PBL-16.025
Form
Equipment Rental Agreement
Terms for renting studio gear out to clients or renting in from suppliers.

BTL-PBL-16.026
Policy
Office Policies
Day-to-day studio operating standards: opening, client care, scheduling, and escalation.

BTL-PBL-16.027
Manual
Safety Manual
Studio and on-location safety procedures, PPE, incident reporting, and emergency response.

BTL-PBL-16.028
Plan
Disaster Recovery Plan
Continuity for equipment loss, data loss, facility loss, key-person absence, and cyber incidents.

BTL-PBL-16.029
Policy
Data Retention Policy
How long client images, galleries, personal data, and system logs are kept and when they are deleted.

BTL-PBL-16.030
Policy
Record Retention Policy
Corporate, tax, payroll, insurance, and contract record schedules with storage and destruction rules.

BTL-PBL-16.031
Form
Marketing Consent Form
Opt-in for email, SMS, testimonials, and use of client imagery in Company marketing.

BTL-PBL-16.032
Form
HIPAA Authorization (Healthcare Clients Only)
Patient authorization to photograph and use images — used only where a healthcare client requires it.

BTL-PBL-16.033
Manual
Media Group Business Library (Master PDF)
Complete Media Group volume as issued: business model reference plus all 31 document templates, viewable and downloadable in full.

BTL-PBL-17

Volume 17Wedding Photography Division & Intake Packet

End-to-end wedding division: collections and pricing, the controlled Wedding Intake Packet, booking-to-delivery SOPs, and wedding-specific forms.

35 docs

BTL-PBL-17.001
Standard
Wedding Division Charter & Service Standard
Purpose, scope, service promises, coverage territory, and quality standards of the Beauty Through the Lens wedding division. Establishes the controlling standard for every document in Volume 17.

BTL-PBL-17.002
Standard
Wedding Collections & Pricing Standard
Published wedding collections — The Classic ($3,495 / 6 hours / 1 photographer / 450+ images), The Signature ($5,495 / 8 hours / 2 photographers / 750+ images / engagement session), and The Legacy ($7,995 / 10 hours / 2 photographers / 1,000+ images / albums / wall-art credit) — with inclusions, sneak-peek timing, and approval authority for non-standard pricing.

BTL-PBL-17.003
Standard
Wedding Add-On & À La Carte Services Standard
Approved add-on catalog and rates: additional coverage ($500/hr), second photographer ($200/hr, 4-hour minimum), engagement and bridal sessions ($650), rehearsal dinner (from $950), rush gallery ($750), fine-art album (from $1,200), parent albums (from $550), and wall art (from $450).

BTL-PBL-17.004
Policy
Wedding Retainer, Payment & Cancellation Policy
Non-refundable 25% retainer reserves the date; balance due no later than 30 days before the wedding. Governs payment plans, late fees, reschedule and postponement handling, cancellation tiers, and force-majeure treatment.

BTL-PBL-17.005
Standard
Wedding Intake Packet Control Standard
Defines the controlled contents, assembly order, delivery method, and completion deadlines of the Wedding Intake Packet: Services Agreement (BTL-PBL-04.002), Client Intake (BTL-PBL-13.001), Style & Prep Questionnaire (BTL-PBL-13.011), Session Prep Checklist (BTL-PBL-13.002), Wedding Intake Addendum (BTL-PBL-17.011), and Delivery Confirmation (BTL-PBL-13.007).

BTL-PBL-17.006
Policy
Wedding Copyright, Usage & Print Release Policy
Company retains copyright; couples receive a personal-use print release. Governs vendor and venue usage requests, social-media credit, submission to publications, and commercial licensing of wedding imagery.

BTL-PBL-17.007
Policy
Wedding Client Privacy & Confidentiality Policy
Handling of couple, family, guest, and vendor personal data collected through the intake packet — lawful basis, access limits, retention, and deletion requests.

BTL-PBL-17.008
Policy
Wedding Liability, Insurance & Venue Compliance Policy
Certificate-of-insurance issuance to venues, liability limits, equipment coverage, venue rules acknowledgment, and photography restrictions (houses of worship, ceremony rules, drone use).

BTL-PBL-17.009
SOP
Wedding Inquiry & Booking SOP
Inquiry response within one business hour, discovery consultation, collection recommendation, proposal and eSignature issuance, retainer collection, calendar hold release, and CRM handoff to production.

BTL-PBL-17.010
SOP
Wedding Intake Packet Issuance & Tracking SOP
Automatic issuance of the Wedding Intake Packet upon countersigned agreement, reminder cadence at 90/60/30 days, completeness review, escalation for missing forms, and filing of the completed packet in the client record.

BTL-PBL-17.011
Form
Wedding Photography Intake Addendum
Controlled addendum to the Client Intake Packet capturing collection selection (Classic / Signature / Legacy), approved add-ons, retainer and balance schedule, sneak-peek and gallery delivery expectations, and client signature.

BTL-PBL-17.012
SOP
Wedding Timeline Planning SOP
Building the photography timeline from ceremony time backward: getting-ready windows, first look, portrait blocks, golden-hour reserve, reception milestones, and buffer allocation, with planner and venue confirmation.

BTL-PBL-17.013
SOP
Wedding Day Production SOP
Arrival and load-in, venue walkthrough, lighting plan execution, coverage assignments between lead and second photographer, dual-card RAW capture, milestone checkpoints, and end-of-night card handling.

BTL-PBL-17.014
SOP
Engagement & Bridal Session SOP
Scheduling, location scouting, styling guidance, shot-list execution, and delivery standards for engagement and bridal portrait sessions included in or added to a collection.

BTL-PBL-17.015
SOP
Wedding Post-Production & Gallery Delivery SOP
Ingest and backup, culling, color and retouch standards, sneak-peek release per collection (72 / 48 / 24–48 hours), full gallery delivery within 6–8 weeks, print-release issuance, and archival.

BTL-PBL-17.016
SOP
Wedding Album & Print Product SOP
Album design brief, spread layout, two included revision rounds, proof approval, print-lab ordering, quality inspection on receipt, and delivery or shipment to the couple.

BTL-PBL-17.017
SOP
Wedding Equipment & Redundancy SOP
Mandatory two-body redundancy, lens and lighting kit, minimum battery and card counts, on-site backup drive, pre-departure gear check, and same-night 3-2-1 backup verification.

BTL-PBL-17.018
SOP
Wedding Emergency & Contingency Response SOP
Response and escalation for photographer illness or injury, equipment failure, severe weather, venue evacuation, medical incidents involving guests, and card or data loss — including substitute-photographer activation and client notification scripts.

BTL-PBL-17.019
SOP
Wedding Vendor & Planner Coordination SOP
Pre-wedding vendor contact list build, planner alignment call, videographer coordination and shared-space etiquette, venue point-of-contact confirmation, and post-wedding vendor image sharing.

BTL-PBL-17.020
Standard
Wedding Client Consultation & Communication Standard
Required touchpoints from booking to delivery, response-time commitments, approved channels and templates, and documentation of every material client decision in the CRM.

BTL-PBL-17.021
Form
Wedding Inquiry & Consultation Form
Initial wedding inquiry capture: couple names, wedding date, ceremony and reception venues, guest count, estimated budget, collection interest, referral source, and consultation scheduling.

BTL-PBL-17.022
Form
Wedding Collection Selection & Add-On Order Form
Client-signed selection of collection and add-ons with itemized totals, retainer amount, balance due date, and payment method authorization.

BTL-PBL-17.023
Form
Wedding Timeline Worksheet
Hour-by-hour worksheet for getting ready, first look, ceremony, family portraits, couple portraits, golden hour, reception entrance, toasts, cake, first dances, and departure.

BTL-PBL-17.024
Form
Wedding Shot List & Must-Have Moments Form
Couple-completed priority shot list: detail shots, getting-ready moments, ceremony must-haves, reception milestones, and any requested recreations or heirloom items.

BTL-PBL-17.025
Form
Family & Group Portrait List Form
Named family and group portrait combinations with a designated wrangler, sensitive-family notes, and time allocation at two minutes per grouping.

BTL-PBL-17.026
Form
Wedding Vendor Contact Sheet
Consolidated vendor roster with names, roles, phone numbers, and arrival times for planner, venue, florist, hair and makeup, DJ or band, videographer, officiant, baker, and transportation.

BTL-PBL-17.027
Form
Venue & Location Details Form
Ceremony and reception venue addresses, contact, load-in and parking instructions, photography restrictions, flash and drone rules, indoor backup plan, and power availability.

BTL-PBL-17.028
Form
Wedding Day Emergency Contact & Medical Disclosure Form
Day-of emergency contacts for both partners plus disclosure of medical conditions, allergies, mobility or accessibility needs, and photosensitivity that could affect coverage or flash use.

BTL-PBL-17.029
Form
Wedding Rehearsal & Ceremony Walkthrough Checklist
Pre-ceremony checklist: processional order, officiant restrictions, lighting and sight lines, aisle positioning, ring and vow logistics, and exit plan.

BTL-PBL-17.030
Form
Wedding Day Production Checklist
Lead-photographer checklist covering arrival, gear verification, coverage milestones, card rotation, second-photographer assignments, and end-of-night backup sign-off.

BTL-PBL-17.031
Form
Wedding Gallery Delivery & Print Release Confirmation
Confirms sneak-peek and full-gallery delivery dates, gallery link and expiration, download credentials issued, print-release grant, and client acknowledgment of receipt.

BTL-PBL-17.032
Form
Wedding Album Design Approval Form
Album specification, spread count, image selections, revision-round log, and final client sign-off authorizing production.

BTL-PBL-17.033
Form
Wedding Post-Event Review & Client Feedback Form
Internal post-wedding debrief plus client satisfaction and testimonial capture, feeding the Continuous Improvement Register and referral program.

BTL-PBL-17.034
Standard
Wedding Division KPI & Scorecard Standard
Wedding-division metrics: inquiry-to-consultation rate, consultation-to-booking rate, average collection value, add-on attachment rate, sneak-peek and gallery on-time delivery, and client satisfaction score with quarterly review cadence.

BTL-PBL-17.035
Standard
Wedding Records Retention & Archival Standard
Retention periods for wedding agreements, intake packets, RAW archives, delivered galleries, and album files, aligned to BTL-PBL-15.005 Retention & Archival Schedule.

BTL-PBL-18

Volume 18Commercial & Brand Photography Division

Business-facing division: commercial, product, editorial and brand storytelling, headshot programs, content subscriptions, image licensing, corporate memberships, business art programs, and vehicle graphics.

28 docs

BTL-PBL-18.001
Manual
Commercial Division Charter & Service Catalog
Purpose, scope, service catalog and governance of the commercial division: product, editorial and brand storytelling, headshot programs, content subscriptions, licensing, memberships, business art, and vehicle graphics.

BTL-PBL-18.002
Standard
Commercial Pricing & Estimating Standard
Day rates, half-day rates, usage-based pricing, pre-production and post-production line items, travel, expense mark-up, and approval thresholds for custom commercial quotes.

BTL-PBL-18.003
Standard
Commercial Proposal & Statement of Work Standard
Required proposal structure: objectives, deliverable counts and formats, usage grant, production schedule, crew, expenses, revision rounds, payment milestones, and expiration.

BTL-PBL-18.004
Policy
Commercial Photography Services Agreement
Master commercial agreement terms: scope, fees, usage license, cancellation and reschedule, indemnity, insurance, confidentiality, and governing law.

BTL-PBL-18.005
Policy
Image Licensing Policy & Rate Card
License types (web, print, advertising, editorial, display), duration, territory, exclusivity premiums, renewal terms, and prohibited uses for the licensing library.

BTL-PBL-18.006
Standard
Content Subscription Program Standard
Monthly content tiers, shoot-day cadence, deliverable counts, fixed production calendar, revision policy, rollover rules, and cancellation notice.

BTL-PBL-18.007
Standard
Corporate Membership Program Standard
Annual corporate photography programs: included session credits, response-time commitments, rate protection, member benefits, renewal, and program review cadence.

BTL-PBL-18.008
Standard
AI Headshot Studio Standard
Production standard for team headshot programs at scale: capture template, lighting and crop consistency, background and retouch levels, AI-assisted processing limits, and disclosure requirements.

BTL-PBL-18.009
Standard
Business Art Program & Installation Standard
Curated art programs for commercial spaces: consultation, curation, sizing and substrate selection, licensing for display, installation coordination, and rotation schedules.

BTL-PBL-18.010
Standard
Vehicle Graphics & Fleet Imagery Standard
Artwork preparation, resolution and bleed requirements, installer coordination, proof approval, and licensing for vehicle graphics and fleet imagery.

BTL-PBL-18.011
SOP
Commercial Client Onboarding SOP
Qualification, discovery call, proposal issuance, contract and PO handling, vendor registration, W-9 and insurance certificate delivery, and kickoff scheduling.

BTL-PBL-18.012
SOP
Commercial Production SOP
Pre-production planning, call sheet and shot list build, crew and stylist booking, location permits, on-set client approval workflow, and wrap procedures.

BTL-PBL-18.013
SOP
Commercial Post-Production & Delivery SOP
Selects gallery and client approval round, retouching levels, color space and file-format matrix by end use, metadata and usage tagging, delivery method, and archive.

BTL-PBL-18.014
SOP
Image Licensing Fulfillment SOP
Request intake, rights clearance check, quote and license certificate issuance, invoicing, file delivery, and license expiration monitoring.

BTL-PBL-18.015
SOP
Headshot Program Day SOP
On-site headshot day logistics: sign-up scheduling, station setup, per-subject time budget, consent and release capture, live review, and same-week delivery.

BTL-PBL-18.016
Policy
Commercial Model, Property & Trademark Release Policy
Required releases and clearances before commercial use, including employee likeness, private property, third-party artwork, logos, and trademarked products.

BTL-PBL-18.017
SOP
Commercial Insurance & Certificate of Insurance SOP
Determining coverage requirements, requesting certificates with additional-insured endorsements, tracking expirations, and responding to client vendor-compliance portals.

BTL-PBL-18.018
Form
Commercial Inquiry & Project Brief Form
Business inquiry capture: company, contact, project objective, deliverables, intended usage, audience, timeline, location, and budget range.

BTL-PBL-18.019
Form
Commercial Estimate & Approval Form
Itemized estimate with production fees, licensing fee, crew, expenses, taxes, total, validity period, and authorized-signer approval.

BTL-PBL-18.020
Form
Image License Request & Grant Form
Requested image identifiers, usage description, media, territory, duration, exclusivity, fee, and countersigned grant of license.

BTL-PBL-18.021
Form
Content Subscription Enrollment Form
Subscription tier selection, shoot-day cadence, brand guidelines receipt, billing authorization, start date, and cancellation acknowledgment.

BTL-PBL-18.022
Form
Corporate Membership Enrollment Form
Member company details, program tier, included credits, billing method, authorized users, term dates, and renewal preference.

BTL-PBL-18.023
Form
Headshot Program Sign-Up & Consent Form
Employee name, department, appointment slot, wardrobe notes, retouch preference, likeness-use consent, and internal-only versus public-use designation.

BTL-PBL-18.024
Form
Commercial Call Sheet
Shoot-day call sheet: crew and client contacts, call times, location and parking, shot blocks, equipment list, meals, and weather backup.

BTL-PBL-18.025
Form
Business Art Program Proposal & Installation Sign-Off
Space survey, curated selections, sizes and substrates, display license term, installation date, and client acceptance signature.

BTL-PBL-18.026
Form
Vehicle Graphics Artwork Approval Form
Vehicle make and panel dimensions, artwork files and resolution, proof revision log, installer details, and final proof approval signature.

BTL-PBL-18.027
Standard
Commercial Division KPI & Scorecard Standard
Proposal win rate, average project value, licensing revenue, subscription and membership retention, on-time delivery, and quarterly review cadence.

BTL-PBL-18.028
Standard
Commercial Records Retention Standard
Retention periods for commercial agreements, releases, license certificates, estimates, RAW archives, and delivered files, aligned to BTL-PBL-15.005.

BTL-PBL-19

Volume 19Digital Products Division

Instant-download product line: Lightroom presets, actions and profiles, education, and business templates — production, licensing, storefront, tax, and support.

22 docs

BTL-PBL-19.001
Manual
Digital Products Division Charter & Catalog
Purpose, scope and product catalog of the digital products division: Lightroom presets and profiles, actions, education, and business templates delivered as instant downloads.

BTL-PBL-19.002
Standard
Preset & Profile Development Standard
Naming conventions, XMP structure, camera-profile compatibility, tone and color targets, folder organization, and versioning for Lightroom Classic, desktop, and mobile.

BTL-PBL-19.003
SOP
Digital Product Quality Assurance SOP
Pre-release testing across Lightroom versions and mobile, sample-image verification at multiple ISOs and white balances, install-guide validation, and file-integrity checks.

BTL-PBL-19.004
SOP
Digital Product Packaging & Release SOP
Bundle assembly, install guide and license file inclusion, archive compression, file naming, storefront listing build, and release announcement.

BTL-PBL-19.005
Standard
Digital Product Pricing & Bundling Standard
Base pricing tiers, bundle construction and discount limits, launch and seasonal promotion rules, member pricing, and coupon governance.

BTL-PBL-19.006
Policy
Digital Product End-User License Agreement (EULA)
Single-user license grant, permitted commercial use of edited output, prohibitions on redistribution, resale and sharing, revocation, and warranty disclaimer.

BTL-PBL-19.007
Standard
Digital Delivery & Download Security Standard
Secure hosting, expiring download links, download-attempt limits, license-key issuance, re-download requests, and abuse monitoring.

BTL-PBL-19.008
Policy
Digital Goods Refund & Chargeback Policy
Disclosed no-refund-after-download terms with defined exceptions, pre-purchase disclosure requirements, chargeback response evidence pack, and record keeping.

BTL-PBL-19.009
Standard
Digital Products Sales Tax & Nexus Standard
Taxability of specified digital products by state, economic-nexus monitoring, marketplace-facilitator handling, exemption certificates, and filing calendar.

BTL-PBL-19.010
Standard
Education & Course Content Standard
Curriculum structure, lesson script and captioning requirements, asset licensing for teaching materials, accessibility, and update cadence.

BTL-PBL-19.011
Standard
Business Template Product Standard
Scope and disclaimers for sold business templates, required not-legal-advice notice, editable format requirements, and review cycle.

BTL-PBL-19.012
SOP
Digital Product Launch & Marketing SOP
Launch calendar, asset production, sample gallery and before/after standards, email and social sequence, affiliate handling, and post-launch performance review.

BTL-PBL-19.013
SOP
Customer Support & Install Troubleshooting SOP
Support intake channels, response-time targets, common install issue playbook by platform, escalation, refund escalation, and knowledge-base updates.

BTL-PBL-19.014
SOP
Digital Asset Version Control & Archive SOP
Source-file organization, semantic version numbering, changelog maintenance, superseded-version archival, and backup verification.

BTL-PBL-19.015
Policy
Third-Party Platform & Marketplace Policy
Rules for listing digital products on third-party marketplaces: brand consistency, pricing parity, platform terms compliance, and payout reconciliation.

BTL-PBL-19.016
Form
Digital Product Development Brief Form
Product concept, target user, included files, compatibility targets, pricing, development milestones, and approval signature.

BTL-PBL-19.017
Form
Digital Product Release Checklist
Pre-release verification: QA sign-off, EULA included, install guide, sample images, pricing and tax settings, download link test, and listing copy proofread.

BTL-PBL-19.018
Form
Digital Product QA Test Log
Tested platform and version, sample images used, pass or fail per preset or asset, defects found, corrective action, and tester signature.

BTL-PBL-19.019
Form
Customer Support Ticket Log
Ticket identifier, customer, product and version, issue category, steps taken, resolution, time to resolve, and follow-up required.

BTL-PBL-19.020
Form
Digital Product Refund Request Form
Order number, product, purchase date, download status, stated reason, policy exception applied, decision, and authorizing signature.

BTL-PBL-19.021
Form
License Violation & Takedown Report Form
Infringing location, evidence captured, license terms breached, notice sent, platform response, and enforcement outcome.

BTL-PBL-19.022
Standard
Digital Products KPI & Scorecard Standard
Units sold, conversion rate, average order value, refund and chargeback rate, support ticket rate per hundred sales, and review score with monthly review cadence.

BTL-PBL-20

Volume 20Print-on-Demand, Lab Fulfillment & Custom Kits

Print, canvas, framed, metal and album fulfillment through professional labs, plus custom diamond-painting kits — product catalog, lab routing, color management, shipping, and claims.

21 docs

BTL-PBL-20.001
Manual
Print & Product Fulfillment Manual
End-to-end operating manual for lab-produced products: catalog, lab partners, routing, color management, order lifecycle, shipping, and claims.

BTL-PBL-20.002
Standard
Product Catalog & Substrate Standard
Approved products by lab — paper prints, framed and mounted wall art, canvas, metal, acrylic, albums, gifts and stationery — with sizes, substrates, and minimum resolution per size.

BTL-PBL-20.003
Standard
Lab Partner Selection & Routing Standard
Approved lab partners, product-to-lab routing matrix, capability and turnaround comparison, redundancy when a lab is unavailable, and annual partner review.

BTL-PBL-20.004
Standard
Color Management & Soft-Proofing Standard
Monitor calibration cadence, working and output color spaces, lab ICC profile use, soft-proofing procedure, and acceptable delta expectations between screen and print.

BTL-PBL-20.005
SOP
File Preparation & Print-Ready Export SOP
Resolution and dimension checks per product, sharpening for output, bleed and safe-area handling, crop verification against product aspect ratios, and file naming.

BTL-PBL-20.006
SOP
Order Intake & Lab Submission SOP
Order validation, image eligibility check, product and lab confirmation, submission to lab, production confirmation capture, and customer notification.

BTL-PBL-20.007
SOP
Custom Diamond Painting Kit Production SOP
Image suitability review, size and drill-type selection across the six kit sizes, palette conversion and proof, partner submission, and quality verification on receipt.

BTL-PBL-20.008
SOP
Shipping, Tracking & Multi-Lab Order SOP
Flat-rate and free-shipping thresholds, tracking capture and customer notification, split shipments across labs, address validation, and undeliverable handling.

BTL-PBL-20.009
SOP
Damage, Defect & Reprint Claims SOP
Fourteen-day claim window, required photo evidence, lab claim submission, reprint or replacement at no cost to the client, and root-cause logging.

BTL-PBL-20.010
Standard
Print Quality Inspection & Acceptance Standard
Inspection criteria for color accuracy, sharpness, banding, surface defects, framing and mounting integrity, packaging, and acceptance or rejection thresholds.

BTL-PBL-20.011
Policy
Display-Only & Not-For-Sale Image Policy
Rules marking images as display-only — including employee headshots and read-only collections — and enforcement in the storefront and fulfillment workflow.

BTL-PBL-20.012
Policy
Print Release & Reproduction Rights Policy
Scope of personal-use print releases, retained copyright, third-party lab reproduction limits, and commercial reproduction licensing referral.

BTL-PBL-20.013
Standard
Lab Cost, Margin & Product Pricing Standard
Landed cost calculation, target margin bands by product family, member discount impact, price-change approval, and quarterly cost review.

BTL-PBL-20.014
SOP
Vendor Management & Lab Performance Review SOP
Onboarding a new lab, turnaround and defect-rate tracking, corrective-action requests, contract and pricing review, and offboarding.

BTL-PBL-20.015
Standard
Packaging, Presentation & Insert Standard
Branded insert and care-card requirements, protective packaging expectations by product, and drop-ship presentation consistency across labs.

BTL-PBL-20.016
Form
Print Order Submission Form
Order number, client, image identifiers, product and size, selected lab, quantity, finishing options, ship-to address, and submission confirmation.

BTL-PBL-20.017
Form
Custom Diamond Kit Order & Proof Approval Form
Source image, kit size, drill type, palette proof reviewed, client approval signature, and production release.

BTL-PBL-20.018
Form
Print Quality Inspection Checklist
Per-item inspection record: product, lab, color and sharpness assessment, defects noted, accept or reject decision, and inspector signature.

BTL-PBL-20.019
Form
Damage & Defect Claim Form
Order and item details, delivery date, defect description, photo evidence attached, lab claim reference, resolution issued, and closure date.

BTL-PBL-20.020
Form
Lab Performance Review Log
Reporting period, orders submitted, average turnaround, defect and claim counts, cost variance, issues raised, and renewal recommendation.

BTL-PBL-20.021
Standard
Fulfillment KPI & Scorecard Standard
On-time production rate, defect and reprint rate, average delivery days, shipping cost per order, and margin by product family with monthly review cadence.

BTL-PBL-21

Volume 21E-Commerce, Memberships & Gift Cards

Online storefront operations: cart and checkout, session deposits, gift cards, Studio Membership, accounts and orders, payments, refunds, and consumer-protection compliance.

21 docs

BTL-PBL-21.001
Manual
E-Commerce Operations Manual
Operating manual for the online store: catalog publishing, cart and checkout, payments, accounts and orders, notifications, and post-purchase support.

BTL-PBL-21.002
Standard
Checkout, Cart & Order Lifecycle Standard
Cart behavior, required checkout disclosures, order status definitions from placed to delivered, notification triggers, and abandoned-cart handling.

BTL-PBL-21.003
Standard
Payment Processing & PCI Compliance Standard
Approved processors including PayPal and card checkout, hosted-fields scope so card data never touches company systems, PCI SAQ scope, and reconciliation duties.

BTL-PBL-21.004
Policy
Session Deposit Policy
Non-refundable session deposit equal to one third of the quoted session total, balance due on the session date, disclosure requirements, and reschedule treatment.

BTL-PBL-21.005
Policy
Gift Card Program Policy
Digital gift card issuance in set denominations, reusable balances, no-expiration and no-fee terms, delivery on payment clearance, unclaimed-property treatment, and liability tracking.

BTL-PBL-21.006
Standard
Studio Membership Program Standard
Monthly and annual Studio Membership terms, ten percent print and kit discount, early access benefit, cancel-anytime handling, proration, and renewal notices.

BTL-PBL-21.007
Policy
Subscription Billing & Auto-Renewal Compliance Policy
Pre-purchase disclosure of recurring terms, affirmative consent capture, renewal reminders, simple online cancellation, and required record retention.

BTL-PBL-21.008
Policy
Refund, Cancellation & Store Credit Policy
Refund eligibility by product category, cancellation windows, store-credit alternative, processing timelines, and disclosure placement at checkout.

BTL-PBL-21.009
Standard
Customer Account, Orders & Data Standard
Account creation and authentication expectations, order history visibility, address book handling, data-minimization, and account deletion requests.

BTL-PBL-21.010
Standard
Shipping, Tax & Fee Disclosure Standard
Flat-rate shipping and free-shipping threshold display, tax calculation by ship-to jurisdiction, all-in total disclosure before payment, and receipt content.

BTL-PBL-21.011
SOP
Storefront Content, Pricing Accuracy & Advertising SOP
Listing publication checks, price and inventory accuracy verification, sale and reference-price substantiation, and correction of pricing errors.

BTL-PBL-21.012
SOP
Order Support, Disputes & Chargeback SOP
Customer support intake, resolution ladder, chargeback evidence assembly, processor response deadlines, and post-dispute prevention actions.

BTL-PBL-21.013
SOP
Fraud Screening & Risk Review SOP
Risk indicators, manual review triggers, identity and address verification steps, hold and cancellation authority, and documentation of decisions.

BTL-PBL-21.014
Standard
Accessibility & Consumer Disclosure Standard
Accessibility targets for storefront pages and checkout, alternative contact channels, and required consumer disclosures and policy links.

BTL-PBL-21.015
SOP
E-Commerce Revenue Reconciliation SOP
Daily order-to-payout reconciliation, processor fee posting, gift-card liability movement, membership deferred revenue, and month-end close handoff to Volume 3.

BTL-PBL-21.016
Form
Session Deposit Payment Confirmation Form
Quoted session total, deposit amount calculated, payment method, transaction reference, balance due date, and client acknowledgment of non-refundable terms.

BTL-PBL-21.017
Form
Gift Card Issuance & Redemption Log
Card code, denomination, purchaser and recipient, issue date, redemption entries, remaining balance, and liability status.

BTL-PBL-21.018
Form
Studio Membership Enrollment & Cancellation Form
Member details, plan selected, billing authorization, benefit acknowledgment, cancellation request date, and effective end date.

BTL-PBL-21.019
Form
Order Refund Authorization Form
Order number, items and amounts, reason code, policy basis, refund method, approver signature, and processing date.

BTL-PBL-21.020
Form
Chargeback Response Evidence Checklist
Dispute reference, order and delivery evidence, policy disclosures captured, communication log attached, submission date, and outcome.

BTL-PBL-21.021
Standard
E-Commerce KPI & Scorecard Standard
Conversion rate, average order value, cart abandonment, membership growth and churn, refund and chargeback rate, and gift-card liability with monthly review cadence.

BTL-PBL-22

Volume 22Community, Charity & Awareness Programs

Charity mini-sessions and awareness campaigns for epilepsy, breast cancer and suicide prevention — program governance, partner agreements, donation handling, and participant safeguarding.

19 docs

BTL-PBL-22.001
Manual
Community & Charity Program Charter
Purpose, scope and governance of community programs supporting epilepsy, breast cancer and suicide prevention awareness, including annual program calendar and budget.

BTL-PBL-22.002
Standard
Charity Mini-Session Program Standard
Session length, suggested donation levels, deliverables included, scheduling blocks, capacity limits, and volunteer staffing per event.

BTL-PBL-22.003
Policy
Donation Handling & Fund Transmittal Policy
Collection methods, segregation of donated funds, transmittal timing to the beneficiary organization, receipting language, and prohibition on implying tax-deductibility of session fees.

BTL-PBL-22.004
Standard
Charitable Solicitation & Commercial Co-Venture Compliance Standard
State charitable-solicitation and commercial co-venturer requirements, required advertising disclosures of the amount benefiting the charity, and registration and reporting duties.

BTL-PBL-22.005
Standard
Nonprofit Partner Agreement Standard
Required terms with beneficiary organizations: use of name and logo, donation calculation, reporting, term and termination, and mutual indemnity.

BTL-PBL-22.006
Standard
Awareness Campaign Content & Sensitivity Standard
Safe-messaging guidance for suicide-prevention content, medical-claim avoidance, survivor story consent, crisis-resource inclusion, and review before publication.

BTL-PBL-22.007
Policy
Participant Safeguarding, Minors & Consent Policy
Guardian consent for minors, chaperone requirements, sensitive-health information handling, opt-out from promotional use, and photographer conduct at community events.

BTL-PBL-22.008
Policy
Volunteer Management Policy
Volunteer recruitment, screening, orientation and training, waiver and confidentiality agreements, supervision, and recognition.

BTL-PBL-22.009
SOP
Charity Event Planning & Execution SOP
Event concept and beneficiary approval, permits and venue, marketing, sign-up management, day-of staffing and setup, donation intake, and teardown.

BTL-PBL-22.010
SOP
Charity Session Delivery SOP
Editing scope for donated sessions, gallery delivery timeline, print-release scope, upgrade offers, and participant follow-up.

BTL-PBL-22.011
Policy
In-Kind Donation & Image Gift Policy
Approval of donated services and imagery, license granted to the recipient, valuation and documentation for accounting, and limits on ongoing free work.

BTL-PBL-22.012
SOP
Community Program Reporting & Impact SOP
Post-event reconciliation of funds raised, transmittal confirmation, participant and reach metrics, public impact summary, and annual community report.

BTL-PBL-22.013
Form
Charity Mini-Session Registration & Consent Form
Participant details, session slot, donation amount and method, emergency contact, likeness-use consent or opt-out, and guardian signature where applicable.

BTL-PBL-22.014
Form
Donation Receipt & Transmittal Record
Event, donations collected by method, gross and net amounts, beneficiary organization, transmittal date and reference, and authorizing signature.

BTL-PBL-22.015
Form
Nonprofit Partner Agreement Form
Parties, campaign description, donation formula, marketing approvals, reporting schedule, term, and authorized signatures.

BTL-PBL-22.016
Form
Volunteer Agreement & Waiver Form
Volunteer details, role and schedule, conduct and confidentiality terms, liability waiver, emergency contact, and signature.

BTL-PBL-22.017
Form
Charity Event Run-of-Show Checklist
Timeline blocks, staffing assignments, equipment and signage, donation station setup, safety briefing, and closeout verification.

BTL-PBL-22.018
Form
Community Impact Report Form
Reporting period, events held, participants served, funds raised and transmitted, in-kind value donated, reach metrics, and lessons learned.

BTL-PBL-22.019
Standard
Community Program KPI & Scorecard Standard
Events per year, participants served, funds raised and transmitted, in-kind value, partner satisfaction, and earned-media reach with annual review cadence.